Incident Management

Kener lets you manage incidents using its dashboard or APIs.

Create Incident

Incident Title

REQUIRED

The title of the incident. This is used to identify the incident in the dashboard.

Incident Summary

REQUIRED

A brief summary of the incident. This is used to give a brief overview of the incident.

Incident Start Date Time

REQUIRED

The start date and time of the incident.

Each incident once created will be in INVESTIGATING status. You can update the status of the incident by adding updates as discussed below

Update Incident

Add comments to the incident to update the status of the incident.

Time Stamp

REQUIRED

Message

REQUIRED

The message to be added to the incident.

Status

REQUIRED

The status of the incident. This can be INVESTIGATING, IDENTIFIED, MONITORING, RESOLVED.

Close Incident

To close an incident, you need to add a message and set the status to RESOLVED.

Add Monitors

To add monitors to the incident, you need to add the monitor tag to the incident. This will automatically add the monitor to the incident. You will also get the status of the monitor in the incident. This can be DEGRADED or DOWN.