Incident Management

Kener uses Github to power incident management using labels

Labels

Kener auto creates labels for your monitors using the tag parameter

• incident: If an issue is marked as incident it will show up in kener home page
• incident-down: If an issue is marked as incident-down and incident kener would make that monitor down
• incident-degraded: If an issue is marked as incident-degraded and incident then kener would make the monitor degraded
• resolved: Use this tag to mark the incident has RESOLVED
• identified: Use this tag to show that the root cause of the incident has been identified

Creating Incident

Kener uses Github issues to create incidents. Here is how you can create an incident

Using Github

• Go to your github repo of kener
• Go to issues
• Create an issue. Give it a title
• In the body add [start_datetime:1702651340] and [end_datetime:1702651140] and add some description. Time is UTC
• Add incident, incident-down and the monitor tag. This will make the monitor down for 4 minutes

If you clone the repo it gives you an issue template to create incidents

Here is a sample incident for your reference.

Using API

You can also create incidents using the API. See the API here